دانلود کتاب اوراکل-دانلود کتاب oracle-Oracle CRM

Chapter 1: Overview of CRM On Demand 7
What is CRMOD? 8
The CRMOD service 9
Service infrastructure 10
The software 12
CRMOD administration 13
CRMOD out of the box 13
Custom administration 14
Summary 16
Chapter 2: Steps 1-2-3: Go Live Out of the Box 17
Step 1 – Knowing the prebuilt marketing, sales,
and service organizations 19
CRM data 19
Function – Marketing 19
Function – Sales 21
Function – Service 24
CRM staff 26
Step 2 – Setting your company profile 29
The Company Administration data 30
The Company Profile 30
Company SignIn and Password Control 40
Activating languages 41
IP Address Restrictions 41
The Sign In Audit and Audit Trail sections 42
Currency definition 43
Creating the login IDs for users 44
Creating the product catalog 47
Enabling sales forecasts 48

Step 3 – Pass the word around 50
Creating company-wide alerts and messaging 50
Issuing the user IDs 51
Ongoing support to users 52
Summary 52
Chapter 3: CRM On Demand Customization 53
The application architecture 54
Customizability 55
The data model 56
Data management 57
The process model 57
Object model 58
Business rules 64
Security model 65
The interface model 67
Online interface 68
Web services interface 68
Special interfaces 68
Summary 69
Chapter 4: Application Customization 71
Data model-level customization 72
Adding, modifying, and deleting fields 73
Cascading fields 78
Layout management 80
Page layout 80
Dynamic layouts 86
Search layouts 87
Homepage and Action Bar layout 90
List management 91
Miscellaneous application customization 92
Summary 93
Chapter 5: User Access Controls 95
The user ID 96
Manager hierarchy 99
User group 99
The accesses to data 100
Team access 102
Book access 103